What Our Customers are Saying ...

We would like to say thanks for our recent trips to and from the Minneapolis airport.  All of the drivers were very professional and extremely helpful with luggage. We remember Tim
and Tony but not the name of the one who drove from St. Cloud to Alexandria in rainy snowy weather. With all of them we felt we were being provided safe transportation. We traveled on Nov. 20 and Nov 29. We will definitely use your service again and have recommended you to our friends. Thank you.
Richard and Rita Benson


Reservation #s 1266071 & EE1266089

 

Hello - 

I wanted to write a story about what our driver Mark did for me the other day.  

My wife Helen and I were on the last legs of returning from a wonderful albeit exhausting European vacation.  In a half asleep haze about half way home, around Monticello, I remembered I forgot my newly purchased antique walking stick at the airport.  I asked our driver of the trip to St Cloud Tim or Tom, sorry I’m awful at remembering names, if he was returning to the airport.  He said he was so I told him my story and asked him for phone numbers to the desk at the airport and Airport Lost and Found and if he could do a quick search for me.  He was more than helpful with the numbers and offered to look.  I was happy with the service at that point.  Unfortunately in todays society we don’t receive that much feedback.  Usually condolences are the only feedback we expect to get.

Off I go to make phone calls and leave messages fearing my stick was lost.  Like I mentioned I just purchased this walking stick at an antique shop in England.  I proudly owned for three days so I didn’t have a lot of emotional connections to it, it wasn’t fancy, it wasn’t a family heirloom, it wasn’t even very expensive.  It was wood with a silver handle embossed with an emblem of the Queens Guard that was dented a bit to show its true character.

So homeward Helen and I go with Mark on the second leg of our shuttle bus ride to Albany after a quick transfer in St Cloud.  I’m still leaving messages with different Lost and Founds around the airport.  Mark is asking questions about the stick, what it looked like, where I left it (ironically I knew exactly where I forgot it), and when I was there.  He said he would look for it on his return trip.  I was amazed of the effort he was willing to do already!

He drops us off and we say our good byes.  The time now is around 7:00PM, hour 23 of the epic journey home.  Helen and I get reacquainted with the house, turn the heat up, lights off, and to bed we go.  11:00 the phone rings and its Mark on the line saying that he found my stick.  I can’t describe the feeling of shock, relief, disbelief that I was feeling.  I didn’t mind at all being woken up from a dead sleep!!

Now I mentioned earlier how I was very happy with the service I had gotten already from everyone at Executive Express.  How everyone I talked to were genuinely concerned over the loss of my stick.  The willingness to help find it, if possible.  Perhaps its just me, perhaps its the way things are done in the new today.  Any genuine concern, any helpfulness, anyone who actually takes a minute to listen doesn’t seem to happen anymore.  And that is bad!  Thankfully we live in small town Minnesota where helping neighbors, and strangers alike is the way of life and acts of kindness like this isn’t thought of as going above and beyond.  It’s just part of being.  However, what Mark did was truly above and beyond.  I cannot thank him enough for not only finding my silly English walking stick but then dropping it off at my house the next day.

Congratulations and Thank You to the entire staff and crew of Executive Express, especially Mark and Tim (or Tom), for making a very long and exhausting and potentially disastrous last day of a lovely European vacation lovely.

Heartfelt thank you


Greg and Helen Adamietz

I took the last shuttle from DSM to Ames at 1am Saturday 12/20/14. Driver was a super lady! Trip was awesome! Thanks so much for outstanding service and employee! Way to go Amber!

Gary P
Posted: January 2015

 

 
I just got a phone call from Erika A., #234584, who travelled with John Pyle on Wednesday, December 24th, 2014. She said John was a very good driver – professional, courteous.

Posted: December 2014

 

 
Josie received a compliment from a friend last night on his ride home from MSP to St. Cloud. Jack was his driver. Josh said: “Using Executive Express tonight from MSP to STC. I have a driver named Jack. Really nice guy, enjoys what he does even with crappy road conditions. Not sure if/what you do to recognize them but tell him he’s appreciated on nights like tonight!

Josh
Posted: December 2014

 

 
My wife and I travel to Olivia, Minnesota every year and normally get a friend to collect us from the airport.This year we decided to try Executive Express. We booked a return trip to and from Willmar (20 Oct / 3 Nov). The service worked out great for us and we’ve recommended Executive Express to many locals in the Renville county area. The service was very punctual, the drivers were friendly and the van was comfortable.

Curt D.
Posted: December 2014

 

 
Our private charter driver Chuck Clausen was the best!! Chuck had done his homework ahead of time by verifying with me my home pickup address and pickup time, the route of the charter and the drop-off location. He greeted all of the passengers (my friends) as they boarded the bus and gave us all the pre-trip greeting once we were aboard. He was very polite, courteous and professional at all times. He was in contact with me throughout the night and always came to me if he had any questions. He always made sure that all of us were comfortable and were taken care of. The 14 passenger bus worked out well for us and the DVD player kept us entertained. All of my friends commented on what a good time they had on the Mystery Dinner / Mystery Trip!! This will more than likely be an annual event each year.

Jim S
Posted: December 2014

 

 
This is better late than never. Last April 2014, you drove us to the HHH terminal in the worst of driving conditions. We made it to the check in within minutes to spare and made our flight thanks to your expertise. In our frantic hurry, we missed tipping you. Due to our care taking of sick family members, we delayed in sending this. Please know that we greatly appreciate you services as we very much needed that short vacation. You are a most excellent, professional driver! THANKS DOUG FOR THE WONDERFUL CUSTOMER SERVICE YOU PROVIDED!

Elizabeth & Merrill M.
Posted: November 2014

 

 
Sherry picked up Dori on Oct 10th at the airport, she was here to visit her sister. She stated Sherry was the nicest person, she gave her a little knowledge of the area and was very nice. So please give her KUDOS!

Posted: November 2014

 

 
Pat H sent in a full Travel Log and included a nice note. “10-13-2014 - I really enjoy riding with Executive Express – The drivers are all friendly and courteous. ”

Posted: November 2014

 

 
Thank you for the excellent service I received on the shuttle Monday night. I was concerned that the shuttle, the last of the evening, would leave without me as the flight was delayed. When I reached your counter, Tim greeted me and the other passenger who was on the same flight. He had checked the flight number and realized we were delayed. He was an excellent driver and treated us with kindness and concern. What a delight. I will use your service whenever my travels take me through MSP. Keep up the good work.

Karen F.
Posted: November 2014

 

 
Hi, I recently scheduled a round-trip shuttle ride from the East Ames, IA. While the driver on 9-23 was very good and personable, I wish to commend the driver on the return trip on 9-29. On 9-29 my flight was delayed for over an hour from Denver to DSM, due to storms with lightening. While your kiosk at the DSM baggage claim area was only open until 7:00 PM, your driver, Eric, stayed, monitored my late flight’s arrival and drove me back to Ames!! My cell phone was not working, as he had tried to call me to find out the status. Still, he waited and fulfilled our prepaid agreement! It is my hope you will somehow reward his “over and above the call of duty” behavior, in my case! I have a very good impression of your company and drivers from this experience will no doubt use you again and highly recommend it to others!

Kyle K.
Posted: November 2014

 

 
Just a quick note to thank you for wonderful service. It's a pleasure to ride with EE, as well as all aspects of booking and extras such as the helpful airport directions below. I travel to Minneapolis/St. Paul just once a year so will not be a regular customer. But it's certainly an annual pleasure. Kudos to all involved!

Kathleen K.
Posted: November 2014

 

 
Anthony F of Resource Training & Solutions commented to Jim that one of our private charter drivers (executive car) took such good care of one of their dignitaries that visited them last year that they will be doing the same thing again with us soon.

Posted: November 2014

 

 
Robert W rode with us from Willmar to Ridgedale Mall he said the drivers he had were “peaches”!

Posted: November 2014

 

 
Marge H called this morning with high praise for our Iowa driver, Mario! She said he is an “excellent driver, very kind”, and she has “enjoyed many trips with him”. She said she was on a late night trip with him and he waited for her to get into her home before leaving her, and he was “most kind”.

Posted: November 2014

 

 
Christine O called to let us know what a wonderful service we have! She also travels on a shuttle in Kansas and it makes her appreciate how well our shuttles operate compared to theirs! Our drivers are great and always on time! Her words “keep up the great work executive express”!

Posted: November 2014

 

 
Kathy K. rode with Steve Slama on the 9am from St. Cloud to MSP on Wednesday July 30th. She said he was “courteous, kind, helpful, informative, and very reassuring”.

Posted: August 2014

 

 
I wanted to let you know the driver, Koudjo, I had out of DesMoines Saturday evening July 19th, was a very safe, conversational driver. I have to say he was the best one to-date of which I have used over the last three years. Thank you.

Gus M.
Posted: August 2014

 

 
I want to thank you for being so accommodating to my crazy schedule changes with my flight from Chicago being severely delayed. I didn't make it to the airport until 2:00AM, but the night driver had already rebooked me for the first shuttle out in the morning. It was fitful night on the floor of the airport, but I was so happy to have transportation back to St. Cloud. You are a great organization and I just wanted to thank you for working with me on the worst travel day of my life!

Peggy R.
Posted: August 2014

 

 
Joan L. traveled with us on Saturday July 5th. She was going from MSP to Alexandria. She said that was the smoothest our company has ever been. The driver at 3:15pm made very good time and the float driver was waiting at the Holiday Inn to take her to her final destination. She felt both drivers, Bill H and Colette deserved some recognition. She is a frequent traveler and is very pleased with the service our company provides!

Posted: August 2014

 

 
Tim Sickler was an amazing driver! My plane was delayed and he waited an extra 5 minutes for me on June 27th.

Danielle R.
Posted: July 2014

 

 
Although we didn't ask her, Colette willingly stayed beyond the originally scheduled time to allow people to hang out at the bonfire. We received rave reviews for having her as one of our drivers along with positive feedback on the other two drivers as well.

Cliff & Carmel Wedding Party
Posted: July 2014

 

 
Everything seemed to run smoothly for the Women on Stage Event. Everyone arrived safely and was returned safely to their vehicles. Thank you again for assisting us!

Melinda S.
Posted: July 2014

 

 
Becky B. traveled with us on Sunday, 6/22. She stated after 4 days of horrific travel, she was VERY pleased with our service and our driver Tony. She stated he was an excellent employee. He not only got her home safely, but he brought her home very happy! After her 4 days of torture, our company saved her travel! If we were to consider giving him a raise, she would highly suggest it!

Posted: July 2014

 

 
Hello! I wanted to extend a big thank you to your company and to Randy for providing high level of customer service. I arrived late last night (6/18/14, 11pm) to MSP. My car was in St Cloud due to a canceled flight and I had no idea how I would get to St Cloud that late. I stopped to see if any shuttles were going to St Cloud and Randy was right there! He was considerate, friendly and answered all of my questions. He made sure to wait for all passengers since it was the last ride of the night, which I thought was great. He took great care to ensure everyone was comfortable. After a long day of stressed out TSA staff and fellow airline passengers, it was refreshing to be around an upbeat and personable person such as Randy. Especially that late at night. Thank you to your company and Larry!

Kendis
Posted: July 2014

 

 
Hi guys, My flight was a little late last night. I was scheduled for the 9 p.m. shuttle and landed right at 8:50. Your guy at the desk called to see where I was and waited for me to get to the pick up spot. The driver also waited for me and another passenger. THIS WAS REALLY APPRECIATED. I WAS SO GLAD HE CALLED TO SEE HOW CLOSE I WAS AND THAT THEY DIDN’T LEAVE AND MAKE ME WAIT FOR THE 10 P.M. SHUTTLE. After a long day of delays, it means the world to us weary travelers. So thank you!!

Heidi D.
Posted: June 2014

 

 
Thank your again to Colette for waiting to me to catch the shuttle to St. Cloud yesterday. I really appreciated it.

Rob P.
Posted: June 2014

 

 
We have already used Executive Express and my employee was very pleased with the service. He took the 4:30 am shuttle from Maple Grove to the airport and loved that he did not have to worry about finding parking. I will continue to use the service where I can.

Sheila Z.
Posted: May 2014

 

 
My experience with Executive Express shuttle service was very good. The driver was very friendly and courteous.

Rita A.
Posted: May 2014

 

 
Just wanted to tell you what a great job your driver, Bruce, did on Weds, April 16. He picked us up at MSP airport at 2:15 and with the bad weather we didn't get to St Cloud until 5:15. The roads were absolutely awful and visibility was bad. He did a terrific job! We felt safe the whole way. We were back in Willmar by 6:40. Only 1 and 1/2 hour later than what it should have.

Linda and Bruce L.
Posted: May 2014

 

 
Bill was our driver today, and was FANTASTIC. Made sure passengers were comfortable at all times and was friendly! Great experience!

Shanna R.
Posted: May 2014

 

 
Just wanted to say I had an awesome first ride experience on my executive express shuttle this evening! Roads were horrible and my driver was awesome-I felt completely safe and comfortable! Thank you!! Will definitely use your service again!!!

Kate F.
Posted: May 2014

 

 
My trip went well; I will be using your services in the future.

Scott H.
Posted: May 2014

 

 
I would like to thank Tim for a great ride home Wednesday evening (12/4/13)!!!! I have never seen such bad roads and Tim did a TERRIFIC job!!!!! I will use Executive Express again!!!!

Heidi Z.
Posted: May 2014

 

 
I just wanted to take a moment to recognize your manager on duty tonight and Bob, my driver, for their willingness to go the extra mile. My flight tonight from Seattle was delayed by an hour and arrived at 8:53. When I reported that there were expected delays earlier in the day, the manager indicated that the 10pm shuttle was not running tonight, so, I’d have to ride the 11:30. She instructed me to call as soon as I landed and we could check the status of the 9pm run. Needless to say, she contacted the driver and they waited for me to reach the check in desk. (got there at 9:03). I want you to know that I appreciate the way it was handled. Thanks to the Executive Express team. As a frequent rider, I’ve come to know many of the drivers over the past six months, Tony, Jenetta, Doug, Jeff, Dennis, Mark and now Bob - a great crew! Keep up the great work!

John D.
Posted: October 2013

 

 
Everything worked out well during orientation with IPA’s travelling back and forth from SCSU. We are happy with the service you provide.

Jacquilline, Director, International Student & Scholar Services
Posted: October 2013

 

 
I would like to thank Tim for a great ride home Wednesday evening (12/4/13)!!!! I have never seen such bad roads and Tim did a TERRIFIC job!!!!! I will use Executive Express again!!!!

Heidi Z.
Posted: September 2013

 

 
Tim, who drove me home on Tuesday, September 15th, is a great driver.

Nathan H.
Posted: September 2013

 

 
Your driver this morning, Dick, was excellent.

Carlos
Posted: September 2013

 

 

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