Your Airport Shuttle, Charter, and Courier Questions, Answered

Here are answers to the questions we’re most often asked. Have another question? Contact us.

A: Advanced reservations are required to guarantee seating.  For best availability, make your airport shuttle reservation right after you purchase your airline tickets. Online reservatons can be made up to 24 hours prior to departure times.  Please contact our office if you are trying to make a reservation less than 24 hours prior to your desired departure time.   We may have availability on a first-come, first-serve basis for the same day.
A: If you have already made a transportation reservation and you have a confirmation number, you can go to the reservations tab on the website to confirm. If you do not remember your confirmation number you can always call the Executive Express office at (888) 522-9899 and re-confirm your reservation with one of our friendly reservationists.
A: We recommend that you arrive at your airport shuttle boarding location at least 15 minutes before your departure time. Find your airport shuttle schedule.
A: Most of our pickup locations allow you to leave your vehicle. Some do not. See the airport shuttle schedule for more information about your specific location. When you do park your vehicle, please respect the location’s business customers and park your car as far away as possible from their main entrance. Usually this means parking in the rear of the establishment. As a courtesy, inform the staff that you are leaving a vehicle. They may ask you to write down your name, vehicle license number, and phone number.
A: Generally, we are unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be put on the next available airport shuttle. If you know you will be late, please call our office during business hours or our Manager on Duty at night with your changes. On the last run of the night, you may make contact with the driver, who may be able to wait up to 15 minutes.
A: Yes, in some select cities, but not all. An additional charge of $15.00-$25.00 will apply. In general and in most cases, home or business pick-ups are 30 minutes before our posted stop location departure time and drop-offs are 30 minutes after our stop location arrival time.  Based on passenger count and the pick-up / drop-off location, possible exceptions to this rule can be made but should not be expected.  Please contact our office for details.
A: Each passenger is allowed to bring the maximum luggage allowed by the Minneapolis-St. Paul Airport and the Des Moines Airport. This is currently two checked bags and one carry-on. Please contact us if you have additional or oversized luggage (golf clubs, hockey bags, skis, etc.)
A: Yes. Smoking is not permitted in any of our vehicles.
A: We do not provide car seats, but you may bring your own. If you need to leave your car seat with our driver to be used for the return trip, please let them know the exact date and time of your return trip with us.
A: Kids that are age 6 and under always ride free and kids that are age 17 and under ride free with 2 paying adults.
A: We welcome animals, although they must be kept in kennels at an additional charge of $15.00 per pet. Service dogs (Seeing Eye® and other dogs) are accepted without any additional charges. Please contact about oversized kennels.
A: As you can see from the images on our website, we have a variety of different colors and types of vehicles which vary depending on the amount of people being transported. All vehicles are clearly marked with our Executive Express name and logo on both sides of the vehicle.
A: You can pay for your reservation with a valid credit or debit card, as well as cash. We accept Visa, MasterCard, American Express and Discover. If you choose to pay with a card, your total fare will be charged at the time the reservation is made. If you would prefer to pay cash to your driver, a valid credit or debit card is still required to hold the reservation. Cash reservations must be made with a reservationist over the phone.
A: As with any service you are provided, it is appropriate to offer a gratuity. Helping you with your luggage, ensuring your comfort and safety, attempting to ensure promptness, being dependable, courteous, and respectful all are traits worth rewarding. Current standards suggest ten to twenty percent (10%-20%), but should be based on how well your driver performed; please tip accordingly.
A: View our airport shuttle fares and schedules.
A: We currently offer transportation services in more than 40 cities across Central and Western Minnesota and more than 25 cities across Iowa. Find your airport shuttle schedule.
A: Upon request, we can provide scheduled shared ride shuttle service point to point within our service area as long as the pickup / drop off location is one of our posted/listed cities. We can always provide Private Charter Service to / from any location.  Contact our office for a quote.
A: Upon request, we can pick-up and drop-off customers at the Greyhound Bus Depot for all runs and at the Megabus Stop at the Center St Park and Ride: 830 6th Avenue, Des Moines, IA 50309 on two runs to the airport for its departure to Chicago and two returns from the airport for its return from Chicago. Contact us for shuttle service to these locations.
A: Yes, with reservations, we can drop-off and pick-up at both the Terminal 1-Lindbergh (LBG) and Terminal 2-Humphrey Terminal (HHH) in the MSP airport.

A: We are located in the Ground Transportation area of each MSP Airport Terminal.

Terminal 1-Lindbergh Terminal:

We are located in the Ground Transportation Atrium. This is on the same level as Baggage Claim, but on the other side of the street. After retrieving your luggage, go to carousal #8. Take the escalator or elevator down one level. Walk straight ahead towards the information booth. There, turn right. Take the escalator or elevator back up one level and you will be in the Ground Transportation Atrium. You will see a series of counters. Executive Express is marked and it is the second counter from the left.

Helpful hint – always follow the signs that say vans/taxis

Terminal 2-Humphrey Terminal:

From Baggage Claim, walk across the street and enter the Ground Transport Center. Turn right at the Information and Ground Transportation Desk and go down the long hallway to the far right end of the building. Wait in the Buses / Shuttles waiting area (next to the vending machines) until you see the Executive Express vehicle drive up.

Our vehicles leave the MSP Terminal 1-Lindberg at the time listed on our printed schedules. Your shuttle arrives at MSP Terminal 2-Humphrey (HHH) approximately 5-7 minutes later.

You can also visit the Minneapolis International Airport website for additional travel information.

A: After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.

You can also visit the Des Moines International Airport website for additional travel information.

A: A "shared ride" service involves other passengers using the service and the possibility of additional stops that may be made on the way to your destination. Our posted scheduled times have taken these possible stops into account and will get you to your destination at the scheduled time under normal circumstances. Consumption of alcoholic beverages are not allowed on our scheduled "shared ride" services. Alcoholic beverages are allowed on our private charter services.
A: If you miss your scheduled shuttle time due to flight delays, we will be more than happy to put you on the next available airport shuttle to your destination. Please keep in mind that our posted shuttle times are only the times that are available for passengers to make reservations.  If no passengers have made an advanced reservation for a particular "run" on a particular day, our shuttles typically do not go on that "run" on that particular day.  We will try our best to accomodate your needs and get you to your destination in a timely manner.  Passengers who miss our last shuttle of the day from the airport may spend the night at the airport or a nearby hotel and take one of our shuttles the next morning starting approximately at 4:30 a.m. in Minneapolis and 4:45 a.m. in Des Moines. Immediate transportation, available by taxi or rental car, may also be available.
A: During office hours, our reservation agents will be happy to serve you. Our local number is 320-253-2226 and our toll-free number is 1-888-522-9899. Outside of business hours we have reservationists waiting to assist you from 7:00 AM - 9:00 PM Central Time. We also have a Manager on Duty 24 hours a day. Just call our office number and listen for the appropriate prompt.

A.

  • Monday: Friday 8 a.m. to 5 p.m.
  • Saturday and Sunday: Closed

Reservationists are available seven days a week from 7:00 AM - 9:00 PM CST

A: We currently operate a full airport shuttle schedule every day of the year except for Christmas Day (please contact our office for our Christmas day schedule).
A: Cancellations to a reservation must be made 24 hours in advance of the travel date to be eligible for refunds. The credit card will be refunded minus a processing fee of $3.00 for a one-way ticket and a $5.00 for a round-trip ticket.
A: Yes. You can reserve private transportation for a group up to 55 passengers per vehicle. This is an affordable option that allows you to pick your own departure time. Please contact us for a quote.
A: We can provide individual or small group transportation to or from work, school, shopping, appointments, sporting events, weddings or other private celebrations. We specialize in transporting corporate guests.
A: Definitely! This is a popular option known as a private charter car service. For example, we can drop off your group at the concert venue, and pick you up at the end of the show.
A: Yes, we provide same day courier delivery service anywhere within our transportation system. Fees vary depending on the location and schedule of our drivers. Feel free to call our office for more details.
A: As a thank you to our troops, Executive Express offers a $10.00 one-way and a $20.00 round-trip discount off the ticket price to any ACTIVE military personnel. Please call our office for this discount prior to making your reservtion.
A: Yes. The discount for those ages 65 and better is $3.00 off your ticket. Please call our office for this discount prior to making your reservation.
A: The discount for those with AAA is $3.00 off your ticket. You may need to supply your AAA member number for verification. Please call our office for this discount prior to making your reservation.
A: Yes ... you may want to consider this option if you don't want to miss your flight. We are committed to continuing to operate our scheduled Airport Shuttle runs unless the roads are closed. If we do travel, we will be driving very slowly and cautiously to ensure the safety of our passengers and drivers. We cannot guarantee that we can arrive or depart on time in bad weather or poor winter driving conditions. Call the Executive Express office at (888) 522-9899 for reservation changes.

A: Special accommodation requests need to be made in writing by printing and completing the attached Accommodation Request form below. After completion, please scan/email the form to info@executiveexpress.biz or mail to (Executive Express 3358 Southway Drive St. Cloud, MN 56301) ... where your request will be promptly reviewed and considered. You are also always able to call our offices during our business hours at 320-253-2226 to talk to someone directly.  Depending on the nature of the request, please give Executive Express adequate notice before the actual date of travel. Electric power wheelchairs, electric power scooters and nonpowered wheelchairs that cannot easily collapse and be stored in the luggage area ... cannot be transported in our vehicles due to the size limitations within all of our vehicles.  Please call if there is any doubt or questions regarding your particular situation as Executive Express may be able to recommend other vendors who may be able to accomodate your transportation needs.

Accommodation Request Form

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