Something on your mind?Review Our Frequently Asked Questions
Your Airport Transfer, Charter, and Courier Questions, Answered
Here are answers to the questions we’re most often asked.
Have another question? Contact us.
How far in advance should I make a reservation?
Are the vehicles smoke-free?
Do you provide car seats for children or infants?
Can I travel with my pet on the Airport Transfer vehicle?
Anyone who wants to have thier pet or service animal travel with them on our Executive Express vehicles must call our office to make a reservation. Service Animals (Seeing Eye® Dogs, etc.) and required Emotional Support Animals are accepted without any additional charges (in some cases documentation may be required). Please be aware of the differences between pets, Service Animals and Emotional Support Animals when it comes to traveling. Please view the attached link to the ADA requirements to make sure you know the rules and regulations and the possible documentation that may need to be provided to the Transportation Provider. https://adata.org/publication/service-animals-booklet
How do I find you at the Des Moines Airport?
You can also visit the Des Moines International Airport website for additional travel information.
Do you operate 365 days a year?
We currently operate every day of the year.
What is the cancellation policy?
Cancellations to a reservation must be made 24 hours in advance of the travel date to be eligible for refunds. The credit card will be refunded minus a processing fee.
What happens when there is bad weather or poor winter driving conditions in the forecast? Should I contact your office and possibly move my reservation to an earlier pick up time to alleviate the possibility of missing my flight?
Yes … you may want to consider this option if you don’t want to miss your flight. We are committed to continuing to operate our Airport Transfer service unless the roads are closed. If we do travel, we will be driving very slowly and cautiously to ensure the safety of our passengers and drivers. We cannot guarantee that we can arrive or depart on time in bad weather or poor winter driving conditions. Call the Executive Express office for reservation changes.
Phone
320-253-2226
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